Case studies

Real teams. Real numbers.

A sample of how clients on three continents use QaziniTech to move faster, spend less, and treat operations like a competitive advantage.

Fintech · London

A Series B neobank cut cost-per-ticket 42% while lifting CSAT from 4.2 to 4.7.

Challenge

Overnight support was outsourced to a call centre with 22-minute response times and 3.9 CSAT. Escalations to product engineering had a 4-day queue.

Approach

We built an 8-person Nairobi CX pod with 24/7 coverage, a dedicated tier-2 layer, and a nightly handover to their London product team.

Outcome

E-commerce · Berlin

Challenge

Seasonal hiring in Europe was expensive and low quality, with post-peak layoffs damaging brand.

Approach

A permanent 12-person Nairobi team scales up to 20 for peak using our internal bench, no rehiring, no ramp cost.

Outcome

SaaS · San Francisco

Challenge

Founders were labeling data themselves. US contractors were $45/hr with 3-week ramp and inconsistent quality.

Approach

A 10-person data ops pod trained on their taxonomy, with in-house QA layer and RLHF workflow ownership.

Outcome

Health tech · Dubai

Challenge

Patient wait times were killing NPS. Local hiring couldn't scale fast enough.

Approach

5-person medically-trained CX team with HIPAA-aligned protocols and Arabic + English coverage during GCC hours.

Outcome